The following two examples illustrate the importance of an employee account.
Change of order status.
As soon as a change of status is applied to an order, the status indicates which employee made the change.
This gives real visibility of what is happening with orders in back office.
Creating an order from your back office.
If a customer contacts you by telephone to place an order, you can create the order from the back office. For more information on this subject, please refer to the "Organizing the purchasing process" section.
Because each employee has their own account assigned, you know which employee dealt with this customer and created the order.